Refund and Return Policy
At US Citra Store, your satisfaction is our priority. Due to the nature of pharmaceutical products (especially blister packs), we follow a strict but fair return and refund policy.
Eligibility for Return
- Returns accepted only within 7 days of delivery.
- Product must be unopened, unused, and in its original packaging.
- Return shipping cost to be borne by the customer.
Non-Returnable Items
- Opened blister packs
- Used or tampered medications
- Bulk custom orders
Refund Process
Once we receive and inspect the returned item, your refund will be processed to your original payment method within 3–5 business days.
Damaged or Wrong Item?
If you receive a damaged or incorrect blister pack, please contact us within 24 hours with a photo of the item at: order@uscitrastore.com
Need Help?
Just WhatsApp us directly: +1 510 263 7693 – We’re available 24/7 to assist you.